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FAQs

FAQ's

Questions & Answers

FAQ's

Is Shopping at The Exotic Gardens secure?

Any credit card or other confidential information you supply during checkout is safeguarded by our use of 128-bit SSL security. The security of your information is very important to us. We are constantly researching and implementing the latest technologies and strategies to ensure that you receive the highest standard of protection available. Secure Socket Layer (SSL) An encryption technology that works with Mozilla Firefox, Google Chrome, Microsoft Internet Explorer and other browsers which encrypts your credit card or other confidential information and protects against the decoding by anyone other then The Exotic Gardens. When your browser is in secure mode, you will notice a key or lock icon at the bottom of your browser window. For more information see our Privacy Policy.

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What If I Need To Change Or Cancel My Order?

Please be advised that we are unable to cancel or change any orders already delivered or presently en route to delivery. If you find it necessary to cancel or change delivery dates or addresses for any other orders, simply call our Customer Service Department directly at 305-597-8900. We are also unable to accept cancellations or change requests via e-mail.

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What If I Am Not Satisfied With My Order?

We guarantee all of our floral and gift items 100%. If you are not happy with your purchase please email us at orders@exoticgardens.com or contact our Customer Service Department at 305-597-8900. We will do everything we can to make it right or refund your money in full.

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What is Your Product Substitution Policy?

Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal or greater value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.

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How Does Same Day Delivery Work?

Same Day Delivery is available Monday to Saturday on orders received before 1:00 PM in the recipient's time zone. Otherwise, next day delivery is the norm. Flowers and containers are subject to availability and designer interpretation and may be substituted.

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Our "100% Freshness Satisfaction Guarantee"

The 100% Freshness Satisfaction Guarantee pertains to the general quality and freshness of the flowers as a whole. The Exotic Gardens guarantees that flowers will be delivered fresh. All flowers require proper hydration and care after receipt. Flowers are a natural product and therefore demonstrate some uniqueness, including spots and variations in color. For these reasons, our 100% Fresh Quality Guarantee does not include the natural variations and imperfections that occur. The Exotic Gardens does not guarantee that every stem will be the same and free of imperfections. It is the customer's responsibility to properly care for flowers. The Exotic Gardens is not liable for products mishandled by clients. Customers must be knowledgeable on flower care.

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Our "Best Price Guarantee"

As you compare features and services from our company and others, keep asking yourself "who offers the best value?" The Exotic Gardens will continue to be at the top of your list. Please call us if you feel you have found a better value. We will either justify our price or match theirs. Either way you will benefit!

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What If The Recipient Is Not Present For The Delivery?

The Exotic Gardens recommends that our customers, or a representative, be present for delivery. A signature may or may not be required at the time of delivery. The Exotic Gardens is not responsible for lost or stolen products, damage to the products as a result of being left in inclement weather or other natural acts. The Exotic Gardens is also not responsible for flowers left at a location (hospital, etc.) where the recipient has checked out prior to delivery and an alternate delivery address was not provided to us before delivery was attempted.

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What Are Your International Delivery Policies?

The Exotic Gardens delivers to all 50 United States and Puerto Rico as well as most foreign countries. Feel free to call us for a list of our international delivery destinations. Most International deliveries require a phone number and 48 to 72 hours to deliver. Depending on the destination, extra information may be requested for delivery. International deliveries to Military personnel and dependents require: Recipient's name, phone number (not the military installation main number), rank, unit, physical address of military installation, including the building number, military installation name and location (with nearest city) If recipient is a military dependent, then we must have the military person's information, because that is how the recipient will be listed with the military installation personnel locator NOTE: Orders cannot be accepted for delivery to APO, FPO or PO Boxes as these are not physical delivery locations.

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What Forms Of Payment Do You Accept?

We accept Visa, MasterCard, Discover and American Express. Please note that your purchase will show up as being from "Buning Exotic Gardens" (our parent company) on your charge account bill.

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What Do You Charge For Delivery & Shipping?

  • $14.99 for flower delivery in the United States
  • $21.99 for flower delivery in Canada
  • $29.99 for International flower delivery
  • Shipping fees for gourmet gift baskets will vary according to product size and type of shipping selected.

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